Refund Policy
Order Policy
Each Lumen Wars™ projector is carefully inspected and tested before shipping to ensure the highest quality.
Because processing begins immediately after you place your order, cancellations or changes are not guaranteed once an order has been submitted.
30-Day Money-Back Guarantee
We want you to experience the magic of your Lumen Wars™ projector with total confidence.
If you’re not satisfied for any reason, you may return your projector within 30 days of delivery for a full refund or replacement—no questions asked.
To qualify, your projector must be in its original condition, with all included accessories and packaging.
Contact us within 30 days of receiving your order to begin the return process.
Damaged or Defective Items
If your projector arrives damaged, defective, or incorrect, please contact us immediately at support@lumenwars.store with your order number and clear photos of the issue.
We’ll verify the problem and send a free replacement or full refund as quickly as possible.
Return Process
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Email support@lumenwars.store within 30 days of receiving your order.
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Include your order number, name, and photos (if applicable).
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Once approved, you’ll receive return instructions and a return shipping address.
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After inspection, your refund or replacement will be processed.
Please note: customers are responsible for return shipping costs unless the item is defective or incorrect.
Non-Returnable Items
For hygiene and quality-control reasons, we cannot accept returns on:
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Items returned without prior authorization
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Products damaged through misuse or neglect
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Free or promotional items
Our Commitment
At Lumen Wars™, we stand behind every product we ship.
Each projector is built to deliver a truly cinematic, galaxy-inspired experience, and your satisfaction is our top priority.
If anything goes wrong, we’ll make it right - guaranteed.